hhnd's Privacy Policy

hhnd ("we", "our", "platform") is an online gaming and betting platform operated for Bangladeshi players. We place the highest priority on our users' privacy and are committed to protecting their personal information.

This privacy policy ("policy") applies to the hhnd website and all associated services. When you create an account, log in, or use any service on our platform, the terms of this policy apply to you automatically.

If you disagree with any part of this policy, please refrain from using our platform and contact our support team for any questions.

hhnd collects user information across several categories. Details of each category are provided below:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address (division, district, sub-district)
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and gaming activity
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Live chat messages and email correspondence
• Support request details
• Any information you provide voluntarily

hhnd uses collected information only for the following purposes:

• Account management: To create, verify, and secure your account.
• Identity verification: To confirm age and identity — only users aged 21 or above may use hhnd.
• Transaction processing: To complete deposit and withdrawal requests.
• Customer support: To resolve your questions or complaints.
• Security & fraud prevention: To detect suspicious activity and ensure platform security.
• Service improvement: To analyze data in order to improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify risks of excessive gambling and provide necessary support.

hhnd does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and gaming software suppliers, but only to complete specific services. These partners are contractually bound to uphold hhnd's strict privacy standards.

4.2 Legal Requirements

hhnd may be required to provide necessary information pursuant to a valid order from a legal authority or a legal obligation. In such cases, we will always provide only the minimum information required.

4.3 Fraud & Security

In cases of serious fraud or cybersecurity breaches, information may be shared with relevant investigative agencies, but always within the framework of applicable law.

The hhnd website uses cookies and similar technologies to make your browsing experience more seamless and secure.

5.1 Types of cookies

• Essential cookies: Used to maintain login sessions and ensure the platform's core functionality. Without these, the platform cannot function properly.
• Performance cookies: Help analyze which pages are visited most and how loading times perform.
• Functionality cookies: Used to remember your preferences (such as language and display settings).

5.2 Cookie controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some key hhnd features from working.

hhnd has put in place industry-standard technical and administrative measures to ensure the security of your information:

• SSL encryption: All data exchanged between our platform and your device is protected by 256-bit SSL encryption.
• Secure servers: Our servers operate under both physical and digital security controls.
• Access controls: Only authorized staff can access information on a need-to-know basis.
• Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
• Password protection: Your password is never stored in plain readable form — it is always stored in hashed format.

That said, please keep in mind that 100% security on the internet cannot be guaranteed. You should also keep your account password private and log in only from trusted devices.

hhnd does not retain your information longer than necessary. The key principles governing retention periods are described below:

• All relevant information is retained for as long as your account remains active.
• After an account is closed or deleted, certain information may be retained for a set period due to legal and accounting obligations.
• Financial transaction records are retained for extended periods as required by law.
• After the defined retention period, information is securely deleted or anonymized.

As a user of hhnd, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request the correction of inaccurate or incomplete information.
• Right to deletion: You may request the deletion of your personal information, subject to legal obligations.
• Right to object to processing: You may object to the use of your information for a specific purpose.
• Right to restriction: In certain circumstances, you may request that use of your information be limited.
• Data portability: In certain cases, you may request your information in a readable format.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

hhnd strictly provides services only to users aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at account registration. If we become aware that information from a minor has been collected, that account will be closed immediately and the related information will be deleted.

hhnd reserves the right to change or update this privacy policy as needed. For any significant changes:

• The "Last updated" date on the policy page will be updated.
• For significant changes, registered users may be notified by email or via a platform notice.
• Continued use of the platform after any changes will be considered acceptance of the revised policy.

We therefore recommend that you visit this page regularly to stay informed about the latest version of the policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact hhnd's support team. We provide support in both Bengali and English, seven days a week, 24 hours a day.

After receiving your privacy-related request, hhnd will respond as quickly as possible. Our goal is to earn the trust of all users and ensure the highest level of protection for their information.